Do you need IT service management that works smoothly and supports your company?

As systems become more complex and requirements increase, it becomes increasingly difficult to manage IT services efficiently. Thanks to our technical and procedural expertise, we support you in successfully mastering your ITSM challenges.

Challenges in IT service management

In many companies, there is a gap between the IT and business teams, which leads to misunderstandings and inefficient processes. In addition, there are manual processes that are not only prone to errors, but also tie up valuable resources. Common challenges include:

 

Missing Coordination between IT and business teams

High manual effort in managing IT services

Long editing times of service requests

Inadequate incident management​

This is how we help optimize your ITSM processes

Our ITSM consulting covers all important processes to make your IT services more efficient and transparent. Here are some of the processes we can help you with:

 

Demand
Management

Prioritize and manage requirements correctly
With demand management, we support you in efficiently recording, prioritizing and transferring requirements from across the entire company into IT projects. This ensures that your IT services always meet business requirements and are used optimally.

Change
Management

Controlled and risk-minimized changes
Change management is essential to implement changes to IT systems and services in a structured and risk-free manner. We help you plan, evaluate and successfully implement all changes to avoid unnecessary downtime and ensure the stability of your IT environment.

 

Release
Management

Efficient delivery of new IT services and updates

With efficient release management, you can ensure that new IT services and updates are rolled out smoothly and without interruptions. Cross ALM supports you in automating and optimizing your release processes to ensure high service quality.

 

Incident
Management

Schnelle und effiziente Problemlösung
Incident Management ermöglicht es Ihnen, IT-Störungen schnell zu erkennen, zu priorisieren und zu beheben. Wir helfen Ihnen, diese Prozesse zu optimieren, um Ausfallzeiten zu minimieren und die Zufriedenheit Ihrer Endnutzer zu erhöhen.

 

Request
Management

Efficient processing of service requests
With optimized request management, you can process service requests more efficiently and offer standardized solutions to common problems. We help you reduce manual processes and relieve the burden on the service desk so that your IT team can concentrate on value-adding tasks.

 

Supported tools

Through our partnerships with Atlassian and SAP, we combine deep process understanding and technological expertise to offer you the best possible IT service management solution. We support the following tools for ITSM processes:

 

SAP Solution Manager

Support for SAP Solution Manager ends in 2027. We help you analyze your ITSM processes and switch to a future-proof solution.

 
 

SAP Cloud ALM

SAP Cloud ALM manages your cloud applications, but without ITSM. We integrate it and add suitable ITSM tools.

 

Jira Software​

As an Atlassian partner, we support you in integrating Jira Software into your ITSM processes to efficiently manage your IT and service projects.

 

Jira Service Management

Jira Service Management provides a powerful ITSM platform for managing incidents, changes and service requests.

 

ServiceNow

Our experts seamlessly integrate ServiceNow, one of the leading platforms, into your
IT landscape.

 

Your partner for holistic IT service management

Cross ALM is much more than just an ITSM provider – we are an official Atlassian and SAP partner. These partnerships give us the unique opportunity to combine the best ITSM tools with extensive process and technology knowledge.

Thanks to our in-depth expertise, we understand not only the technological challenges, but also your business requirements. Our goal is to efficiently manage your IT services while improving collaboration between your IT and business teams. This is how we create harmonized processes that make your company more agile and productive.

 

Arrange an initial consultation now & Optimize your IT service management

Find out how our tailored ITSM solutions make your processes more efficient and improve collaboration between IT and business.