Synchronize SAP Solution Manager processes bidirectionally with ServiceNow Tickets

Eliminate manual work and automate your processes through improved communication for clear requirements and transparency between business and IT.


Challenges for SAP customers

Do you use ServiceNow as a central management tool for your application lifecycle management (ALM) but don’t want to miss out on the possibilities of SAP Solution Manager for development and test management?


Poor communication between teams (silos)

Long release

Unclear dependencies between requirements

Uncertainty about the future of SAP Solution Manager

Manual processes for development, release and testing

Missed Market opportunities


Implementation does not meet requirements

No transparency in the E2E IT process

Our solution

Connect SAP Solution Manager and ServiceNow for better collaboration.


SAP SolMan synchronization
with ServiceNow

With our CrossConnector 4, you can use ServiceNow to create and monitor your SAP Changes requests, changes and incidents in real time and without system disruption. You can continue to use the functionality of SAP SolMan for change control and test management.

Optimize your incident and change request management by introducing a transparent end-to-end process. Benefit from two-way synchronization of status changes, comments, custom fields and attachments. Every change is logged for audit purposes.


Discover the potential process optimization and time savings

Benefits of the solution

Synchronize SAP SolMan with ServiceNow now


In a 30-minute initial consultation, we will get to know your system landscape and requirements.


Proof of

Get started with our free 30-day license, including technical support.



Together we evaluate the project success and the added value of our solution.


These solutions might also be interesting for you

Cross Connector 5
SAP Change Request Management in Jira

With our Cross Connector 5, we extend Jira with SAP functionalities so that you can start, release, monitor and analyze changes, incidents and transports directly in Jira without system interruption.


Cross Connector 4
SAP Solution Manager / Jira Integration

The Cross Connector 4 extends Jira to map the progress of your SAP change requests, changes and incidents from SAP SolMan in real time in the corresponding Jira tickets. You can flexibly map your existing SAP change and defect processes.


Cross Archiver für SAP Solution Manager

With our Cross Archiver you can switch-off your SolMan by saving all CRM or test management documents as indexable PDFs in an audit-proof manner, thereby minimizing maintenance costs.


Bool your discovery call now:
Agile SAP SolMan processes through ServiceNow integration

What you can expect in the free 30 minute initial consultation:


Plan now with Cross ALM and successfully start into the future of ALM!