Your partner for Enterprise Service Management, ITSM and Application Lifecycle Management

In order to offer first-class service, all processes must work together. Cross ALM supports you in making your IT service management, service requests, logistics and billing processes more efficient.

 

Efficient service and process solutions

Which processes can be made more efficient? Where are there challenges in collaboration?
Together we look at your challenges and develop practical solutions,
that optimize your processes and seamlessly integrate them.

 

IT Service
Management (ITSM)

ITSM is the basis for every modern IT operation. Our expertise in ITSM helps you manage your IT infrastructure efficiently and ensure service delivery at the highest level. With solutions from Cross ALM and modern tools such as Jira & Service Now, you maintain control over your IT requests, increase the satisfaction of your users and increase productivity.

 

Enterprise Service Management (ESM)

Integrate all of your company’s service processes, not only in the IT area, but also for HR, facility management and more. With Cross ALM you rely on an end-to-end approach that increases efficiency and ensures smooth processes in all departments.

Application Lifecycle Management (ALM)

Control and monitor your software development projects from the idea to the final product with our ALM expertise. Cross ALM helps you improve collaboration between teams, shorten release cycles while maintaining the highest quality standards. Using modern tools such as Jira and methods, we ensure transparency and efficiency in every step of your software life cycle.

 

Why Cross ALM? – For service management that fits your goals

We understand your challenges in service management. Our expertise is based on deep process and technology knowledge.

As an ITIL-qualified company and Atlassian and SAP partner, we rely on proven, ITIL-compliant processes to optimize your service processes. Tasks such as incident, problem and change management become more efficient and transparent thanks to our structured and standardized approach, which leads to faster and consistent results.

Thanks to our expertise in ITIL methodology and our partnership with Atlassian, we help you build integrated service management that is perfectly aligned with your goals. With Jira Service Management, we bring structure, transparency and efficiency to your service processes to ensure smooth provision and management of your IT services.

 

Ready for the next step? Arrange an initial consultation now.

We understand that every business has unique challenges.

Let us find out together in a non-binding initial consultation how we can optimize your IT processes and make your projects a success.