LAPP was looking for an external user interface for creating tickets.
In order to ensure process optimization, Lapp wanted to process transactions in the SAP Solution Manager (ITSM/ChaRM), but use external tools as an input channel.
The challenge that our team was presented with was that two SAP Solution Manager systems had to be switched off. Therefore, all change documents had to be audited securely, so that the operating costs of the systems, which were no longer needed, could be saved.
Success Story HUK-COBURG About HUK-Coburg HUK-Coburg is a German insurer with a focus on private households. With more than 12 million customers, HUK-Coburg is one