In the search for process optimization and associated successes, the Wuppertal city administration decided to use ITSM for transaction processing, but to take another option besides CRM Web UI as an input channel.
LAPP was looking for an external user interface for creating tickets.
In order to ensure process optimization, Lapp wanted to process transactions in the SAP Solution Manager (ITSM/ChaRM), but use external tools as an input channel.
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From manual authorization checks to an automatic way to check roles and authorization values before importing them into the follow-on system with help of ChaRM.
The challenge that our team was presented with was that two SAP Solution Manager systems had to be switched off. Therefore, all change documents had to be audited securely, so that the operating costs of the systems, which were no longer needed, could be saved.
Success Story HUK-COBURG About HUK-Coburg HUK-Coburg is a German insurer with a focus on private households. With more than 12 million customers, HUK-Coburg is one
Zott faced the challenge of finding the right path to S/4HANA within just nine to twelve months. With the help of our team of experts, Zott decided to perform a brownfield conversion to S/4HANA using SAP Solution Manager.
Success StoryBerliner Stadtreinigung About BSR Berliner Stadtreinigung (BSR) is one of the largest employers in Berlin and is the municipal waste management company in Germany.
Success Story Bürkert Werke GmbH &Co. KG About Bürkert Werke As the world’s leading specialist for fluid control systems, Bürkert Werke GmbH & Co. KG,
Success StoryDB Systel About DB Systel DB Systel is an IT subsidiary of the DB Group and the main responsible in questions regarding digitization. DB
