Flexible Cross Connector Jira SolMan - interface solution with LAPP

The LAPP Group is a global group of companies in the field of cable and connection technology based in Stuttgart. The core market of the Lapp Group includes above all mechanical and plant engineering companies, the food industry and the energy sector.

LAPP was looking for an external user interface for creating tickets.
In order to ensure process optimization, Lapp wanted to process transactions in the SAP Solution Manager (ITSM/ChaRM), but use external tools as an input channel.

After some discussions with our team, it became clear that the Cross Connector Jira/SAP Solution Manager interface could be of great help. Since the Cross Connector Jira/SAP Solution Manager had already been implemented at LAPP in a previous project, there were no additional costs for interface development on the SAP side.

An input mask for entering user requests should be provided in the IDM. A service request should be created automatically based on a template. The flexible interface of the Cross ALM Jira/SAP Solution Manager Connector was used for this. The interface was not actually intended for this, but could be used very elegantly to implement a flexible API with field and value mapping as well as pre-assignments.

Benefits of the solution

We would be happy to advise and support you in the introduction, development and optimization of your IT systems and processes.