We attach great importance to data protection. Your personal data is collected and processed in compliance with the applicable data protection regulations, in particular, the Basic Data Protection Ordinance (DSGVO).
Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is Cross ALM GmbH, Helmholtzstraße 2-9, 10587 Berlin.
Phone: +49 (0)30 398 36 112
Fax: +49 (0)30 398 36 111
If you wish to object to the collection, processing or use of your data by us in accordance with these data protection regulations as a whole or for individual measures, you can address your objection to the person responsible.
You can save and print out this data protection declaration at any time.
2 GENERAL PROCESSING PURPOSES
We use personal data for the purpose of operating the website and for the fulfillment of our obligations in accordance with our obligations under sections 3.3 and 3.5, as well as our legitimate intention under section 3.4.
3 WHAT DATA WE USE AND WHY
The hosting services we use serve to provide the following services: Platform services, computing capacity, storage and database services, security services and technical maintenance services that we use to operate this site.
In doing so, we and our hosting provider process usage data, meta and communication data of interested parties and visitors to this website on the basis of our legitimate interests in an efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f) DSGVO in conjunction with. Art. 28 DSGVO.
We use so-called session cookies to optimize our website. A session cookie is a small text file, that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. Cookies do not cause any damage to your computer and do not contain any viruses. This file as such contains a so-called session ID, with which you can assign various requests of your browser to the common session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping basket function across several pages.
We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and are deleted automatically after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our services to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. Based on cookie technology, we only receive pseudonymous information, such as which pages of our website have been visited, what contents of our portfolio have been viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.
3.3 DATA FOR THE FULFILLMENT OF OUR CONTRACTUAL OBLIGATIONS
We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered services, invoice and payment data. The collection of this data is necessary for the conclusion of the contract.
The data will be deleted after expiry of the warranty periods and statutory retention periods. Data associated with a user account (see below) will always be retained for the duration of the account.
The legal basis for the processing of this data is Art. 6 Par. 1 S. 1 b) DSGVO because this data is required so that we can fulfill our contractual obligations towards you.
3.4 PRODUCT RECOMMENDATIONS
We will send you frequent product recommendations by e-mail. In this way, we provide you with information about products and/or services from our offer that you may be interested in based on your recent purchases of products or services from us. In doing so, we strictly comply with legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs.
The legal basis for this is the legal permission according to Art. 6 para. 1 sentence 1 f) DSGVO in conjunction with § 7 para. 3 UWG.
3.5 E-MAIL CONTACT
We will process your details, in case of any inquiry or questions arising subsequently. You can contact us e.g. via contact form or e-mail.
If the data processing takes place for the execution of pre-contractual measures which take place at your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 Para. 1 S. 1 b) DSGVO.
We will only process further personal data if you give your consent (Art. 6 para. 1 sentence 1 a) DSGVO) or if we have a legitimate interest in processing your data (Art. 6 para. 1 sentence 1 f) DSGVO). For example, there is a legitimate interest in replying to your e-mail.
4 GOOGLE ANALYTICS
We use Google Analytics, a web analysis service of Google Inc. “(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by page visitors is usually transferred to a Google server in the USA and stored there.
This is also our legitimate interest pursuant to Art 6 para. 1 sentence 1 f) DSGVO.
Google has signed and certified itself under the Privacy Shield Agreement between the European Union and the USA. By doing so, Google undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt00000000001L5AAI&status=Active .
We have activated IP anonymization on this website (anonymizeIp). However, this will cause Google to reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and Internet use.
You can also prevent the transmission to Google of data generated by the cookie and relate to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en .
5 STORAGE TIME
Unless specifically stated, we only store personal data for as long as is necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the storage of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed in any other way and deleted after expiry of the legal retention period.
6 YOUR RIGHTS AS PERSONS AFFECTED BY DATA PROCESSING
According to the applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by e-mail or by post to the address specified in section 1, clearly identifying yourself.
Below you will find an overview of your rights.
6.1 RIGHT TO CONFIRMATION AND INFORMATION
You have the right to clear information about the processing of your personal data.
You have the right to receive confirmation from us at any time as to whether personal data relating to you will be processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you together with a copy of this data. Furthermore, there is a right to the following information:
- the processing purposes;
- the categories of personal data being processed;
- the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular recipients in third countries or international organizations;
- if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration the existence of a right to have your personal data concerning you, rectified or deleted or to have the controller restrict or object to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal data is not collected from you, all available information about the origin of the data; the existence of automated decision making including profiling in accordance with 22 paras. 1 and 4 DSGVO and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data are transferred to a third country or an international organization, you have the right to be informed of the appropriate guarantees in accordance with Art. 46 DSGVO in connection with the transfer.
6.2 RIGHT TO CORRECTION
You have the right to ask us to correct and, if necessary, complete any personal data concerning you.
You have the right to request us to correct any inaccurate personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
6.3 RIGHT TO CANCELLATION (“RIGHT TO BE FORGOTTEN”)
In a number of cases, we are obliged to delete personal data concerning you.
Pursuant to Art. 17 para. 1 DSGVO, you have the right to demand that we delete personal data concerning you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing was based pursuant to Article 6(1)(a) DSGVO or Article 9(2)(a) DSGVO, and there is no other legal basis for the processing.
- You file an objection to the processing pursuant to Art. 21 para. 1 DSGVO and there are no overriding legitimate grounds for processing, or you file an objection to the processing pursuant to Art. 21 para. 2 DSGVO.
- The personal data have been processed unlawfully.
- The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject.
- The personal data was collected in relation to information society services offered in accordance with Art. 8 para. 1 DSGVO.
If we have made the personal data public and we are obliged to delete them pursuant to Art. 17 para. 1 DSGVO, we will take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform those responsible for data processing who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.
6.4 RIGHT TO LIMITATION OF PROCESSING
In a number of cases, you are entitled to request us to restrict the processing of your personal data.
You have the right to request us to restrict processing if one of the following conditions is met:
- the accuracy of the personal data is disputed by you for a period that enables us to verify the accuracy of the personal data,
- the processing is unlawful and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
- we no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims or
- you have filed an objection to the processing pursuant to Art. 21 para. 1 DSGVO, as long as it is not yet clear whether the justified reasons of our company outweigh ours.
6.5 RIGHT TO DATA TRANSFERABILITY
You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form.
You have the right to receive the personal data concerning you that you have provided to us in a structured, standard and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that
- processing is based on consent pursuant to Art. 6 para. 1 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and
- processing is carried out using automated methods.
When exercising your right to data transferability in accordance with paragraph 1, you have the right to request that the personal data be transferred directly by us to another person responsible, only when this is technically feasible.
6.6 RIGHT OF OBJECTION
You have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in the processing do not outweigh ours.
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you on the basis of Art. 6 para. 1 sentence 1 e) or f) DSGVO; this also applies to profile based on these provisions. We no longer process personal data unless we can prove compelling grounds for processing that outweigh your interests, rights, and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data regarding.
6.7 AUTOMATED DECISIONS INCLUDING PROFILING
You have the right not to be subject to a decision based exclusively on automated processing – including profiling – that has legal effect on you or significantly impairs you in a similar manner.
An automated decision making based on the collected personal data does not take place.
6.8 RIGHT TO REVOKE CONSENT UNDER DATA PROTECTION LAW
You have the right to revoke your consent, to the processing of personal data at any time.
6.9 RIGHT OF APPEAL TO A SUPERVISORY AUTHORITY
You have the right of appeal to a supervisory authority, in particular in the Member State where you are staying, working or suspected of having infringed the law, if you believe that the processing of personal data concerning you is unlawful.
7 DATA SECURITY
We make every effort to ensure the security of your data in accordance with the applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we constantly adapt to the state of the art.
Furthermore, we do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully secured.
8 PASSING ON OF DATA TO THIRD PARTIES, NO DATA TRANSFER TO NON-EU COUNTRIES
In principle, we only use your personal data within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), these personal data are only received to the extent to which the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“order processing”), we contractually oblige contractors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
A data transmission to places or persons outside the EU outside the case mentioned in this declaration in paragraph 4 does not take place and is not planned.
9 DATA PROTECTION OFFICER
If you have any questions or concerns about data protection, please contact the person responsible at Cross ALM, who is listed under point 1.
Due to the current number of employees, no data protection officer(s) will be appointed for our company until the minimum number of 20 permanent employees is reached.