Work SAP Cloud ALM alerts as Jira issues
C³O turns SAP Cloud ALM job, health and exception alerts into Jira issues and reports closure back. Forge app, no ABAP add-on, 30-day proof of concept.
An alert that nobody transcribes is an alert that gets worked on sooner.
The problem: your alerts sit in Cloud ALM, your operations run on Jira
You monitor your SAP systems with SAP Cloud ALM, but your operations team works tickets in Jira. Between the two sits a person who reads the alert in one place and types it into the other.
That person is also the reason nothing is reliably owned. There is no rule that says which alert type goes to which team, so routing depends on who happens to be looking.
Every ticket raised by hand
No owner per alert type
Event details lost in transit
Status maintained on both sides
Our answer: SAP Cloud ALM alerts as Jira issues
C³O extends Jira with the Operations area of SAP Cloud ALM. It receives alerts from job, health and exception monitoring at a secured web trigger and turns each one into a Jira issue in the configured project, then keeps it up to date and closes it.
Which field goes where is yours to define, per profile and separately for create, update and close. Nested fields, prefixes and suffixes, HTML-to-Markdown conversion and event detail tables are all part of that mapping.
When your team moves the issue into a status you configured as final, C³O reports the closure back to SAP Cloud ALM. Loop protection recognises the connector's own changes and does not send them a second time.
- Job monitoring alerting
- Health monitoring alerting
- Exception monitoring
- Integration and real user monitoring
- Several configuration profiles per Jira project and issue type
- Field mapping defined separately for create, update and close
- Event detail tables carried into the issue rather than summarised away
What you get out of it
SAP Cloud ALM is SaaS. There is no ABAP add-on to install and no SAP backend to run. C³O installs as a Forge app on Jira Cloud, without a maintenance window.
- Alerts land in the right Jira project without anyone retyping them
- Closing in Jira reports the closure back to Cloud ALM
- HTTP Basic protects the web trigger and every call is logged
- A 30-day proof of concept at no licence cost, technical support included
- No SAP transport and no ABAP development
Starting in three steps
Talk it through
We look at which monitoring areas you run in Cloud ALM and which Jira projects the alerts belong in.
Run a pilot
Start on the free 30-day licence with technical support, on one alert type and one project.
Review the result
We go through what the pilot delivered and decide together whether it earns a rollout.
C³O is one of three connectors. The other two, and how they fit together, are covered on C³ Cross Connectors for SAP Cloud ALM. Our profile on the Atlassian Marketplace has the product detail: Cross ALM on the Atlassian Marketplace.
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More InformationTell us how your SAP alerting runs today
- Which monitoring areas you use
- Where the alerts should land
- Who owns which alert type
- What a proof of concept would cover