Optimize your business processes with tailor-made Enterprise Service Management

We at Cross ALM support you in optimizing, automating and scaling your internal service processes – whether IT, HR, finance or other departments – with Enterprise Service Management (ESM) you break down departmental boundaries and create a central platform on which everyone Service requests are processed in a structured and efficient manner.

How ESM transforms your business

Enterprise service management means extending the proven approach of IT service management (ITSM) to all areas of the company. By digitizing and automating your entire service area, you not only increase efficiency, but also improve the satisfaction of your internal customers – your employees.

Increased efficiency

Optimized and standardized service processes enable inquiries to be processed more quickly.

Cross-departmental collaboration

No matter whether IT, HR, or finance – all teams work on a central platform.

Automation and transparency

Reduce manual tasks and benefit from traceable and measurable processes.

Scalability

ESM solutions grow with your requirements – suitable for companies of all sizes.

Your partner for innovative enterprise service management solutions

As a certified SAP & Atlassian partner, we offer in-depth know-how and tailor-made solutions that are tailored to your specific requirements. By integrating the proven SAP and Atlassian systems, we provide you with a comprehensive service management platform that guarantees high scalability and seamless integration into your existing structures.

Through our partnerships with SAP and Atlassian, we are able to combine the best technologies and provide you with a future-proof platform that helps you maximize your service quality and simplify your operations.