Atlassian Trainings

A Jira licence arrives on Monday. What people do with it on Tuesday decides whether the tool helps or gets worked around, and that part rarely comes with the purchase.

Cross ALM is an Atlassian Authorized Training Partner. Courses run live with an instructor, online or at your site, in groups of three to twelve. Live matters: the questions people ask halfway through are the reason the material sticks, and a recording cannot answer them. Our courses are for companies (B2B). Prices are per person and net of VAT.

Every course runs against official Atlassian material rather than slides we assembled ourselves. The trainer works from project practice, and the session leaves room for the questions your people actually have.

If you have no instance of your own to work in, we provide a training environment.

Nothing unusual, but worth checking before the date is set. A session where half the group cannot reach the instance is a session spent on support.

Eight courses, from a one-hour introduction at 125 EUR to a full day at 950 EUR.

The one-hour sessions assume nothing and are meant for people who have just been given a login. The onboarding courses run most of a day and are for the people who will work in the tool every day. Two courses go further: planning across teams, and preparation for the certification exam.

Is this a lecture? No. Sessions are interactive, with live demos, exercises and time for questions.

Do I get a recording? No, the courses are live. On request we provide material and a practice environment instead.

Is there a certificate? Yes, a certificate of attendance on request.

Which video tools do you support? We recommend Zoom or Google Meet. On request we work in the tool you already use.

What should I know beforehand? For the advanced courses, a working knowledge of Jira or the Jira Essentials course. The one-hour sessions assume nothing.

A demo instance shows the tool working. It does not show the twelve mandatory fields your Jira project asks for, or the workflow that stalls every second week. Those are the moments where people give up and open a spreadsheet instead.

So team bookings run against the setup you actually work in. Where the setup itself is the problem, that shows up in the session, and we say so.

Cross ALM is an IT and process consultancy based in Berlin. We are an Atlassian Authorized Training Partner and Gold Solution Partner, and were named Atlassian Partner of the Year Rising Star EMEA in 2023: Cross ALM Receives Atlassian Partner of the Year 2022 Award.

Our trainers come out of project work rather than out of a training department. Several are ITIL certified, which shows in the service management courses: IT Service Management in times of Digitization.

Training rarely stands on its own. Where it followed a rollout, the projects are written up: Success Story Bürkert covers ITSM and enterprise service management for around 4,000 users, and ITSM with Jira Cloud describes the setup people then have to work in.