Official Atlassian training · Space admin
JSM space admin: Configure request types, queues, SLAs, and channels
Ideal for space administrators setting up requests, queues and SLAs
6 h 30 min · Intermediate · €650 per person, excl. VAT · Live online, on site, or in-house
The training
What it covers
Part two of JSM space administration: building and configuring request types, setting up queues for prioritisation, defining SLAs and keeping watch on them, opening intake channels and tailoring customer notifications.
This training assumes “JSM space admin: Explore space settings and configure access” or comparable knowledge.
Level in pathSpace admin (Project leads)
Duration6 hours 30 minutes, incl. breaks
LevelIntermediate
Price€650 per person, excl. VAT
FormatLive online, on site, or in-house
LanguageEnglish (German upon request)
Learning objectives
What your team can do afterwards
- Build and configure request types
- Set up queues so agents can order and prioritise incoming work
- Set up, adjust and monitor SLAs so teams can set service expectations and track whether they are met
- Set up intake channels for requests
- Narrow down and resolve common problems with email intake
- Tailor and test customer notifications
Who it is for
Is this the right course?
Who it is for
- Administrators of JSM service spaces
- Service teams making response-time expectations binding
Prerequisites
“JSM space admin: Explore space settings and configure access” or comparable knowledge
How it works
Live, interactive and hands-on
Live with a trainer
Live and instructor-led, online or on site. Short inputs, live demos and exercises alternate, and questions are welcome at any time. Sessions are not recorded.
Official material
Based on official Atlassian course material. If you do not have your own instance, a practice environment is provided. A certificate of attendance is available on request.
Technical set-up
A computer with a stable internet connection, a microphone and optionally a webcam. A second screen helps with the exercises.
Company training: a private session for your team, with the agenda tailored to your use cases and, on request, run in your own environment.
Terms
Prices and conditions
Individual booking
€650 per person, excl. VAT
Company training
Private sessions for your team, content can be tailored. Price on request.
Cancellation
Free cancellation or rescheduling up to 14 calendar days before the session. Open to companies only.
FAQ
What to know about the training
Is this a lecture?
No. The training is interactive, with live demos, exercises and time for questions.
Is there a recording?
No. These are live sessions. Materials and a practice environment are available on request.
Is there a certificate of attendance?
Yes, on request.
Which video tools are used?
Usually Zoom or Google Meet. Your preferred tool on request.
Can private individuals book?
No. The offer is open to companies only. All prices exclude VAT.
Enquiry
Send a non-binding enquiry
1
Send your enquiry
The form is free and non-binding.
2
Receive a date and quote
Cross ALM reviews your details and replies with a suggested date and a quote.
3
Book
The booking only becomes binding once confirmed in writing by email.
This form is intended for companies only.
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