Official Atlassian training · Space admin
JSM space admin: Explore space settings and configure access
Ideal for people taking on a Jira Service Management space for the first time
5 h 15 min · Intermediate · €575 per person, excl. VAT · Live online, on site, or in-house
The training
What it covers
The way into Jira Service Management space administration: what JSM is and which roles it has, how a new service space comes about, how agents and contributors are added, and how organisations are managed.
There are no formal prerequisites, but the training assumes working knowledge of Jira Service Management. It is the first of two parts.
Level in pathSpace admin (Project leads)
Duration5 hours 15 minutes, incl. breaks
LevelIntermediate
Price€575 per person, excl. VAT
FormatLive online, on site, or in-house
LanguageEnglish (German upon request)
Learning objectives
What your team can do afterwards
- Describe what Jira Service Management is and which roles it has
- Set up a new service space
- Add agents and contributors to a service space
- Manage organisations
Who it is for
Is this the right course?
Who it is for
- New administrators of JSM service spaces
- Service teams taking on a space of their own
Prerequisites
Working knowledge of Jira Service Management
How it works
Live, interactive and hands-on
Live with a trainer
Live and instructor-led, online or on site. Short inputs, live demos and exercises alternate, and questions are welcome at any time. Sessions are not recorded.
Official material
Based on official Atlassian course material. If you do not have your own instance, a practice environment is provided. A certificate of attendance is available on request.
Technical set-up
A computer with a stable internet connection, a microphone and optionally a webcam. A second screen helps with the exercises.
Company training: a private session for your team, with the agenda tailored to your use cases and, on request, run in your own environment.
Terms
Prices and conditions
Individual booking
€575 per person, excl. VAT
Company training
Private sessions for your team, content can be tailored. Price on request.
Cancellation
Free cancellation or rescheduling up to 14 calendar days before the session. Open to companies only.
FAQ
What to know about the training
Is this a lecture?
No. The training is interactive, with live demos, exercises and time for questions.
Is there a recording?
No. These are live sessions. Materials and a practice environment are available on request.
Is there a certificate of attendance?
Yes, on request.
Which video tools are used?
Usually Zoom or Google Meet. Your preferred tool on request.
Can private individuals book?
No. The offer is open to companies only. All prices exclude VAT.
Enquiry
Send a non-binding enquiry
1
Send your enquiry
The form is free and non-binding.
2
Receive a date and quote
Cross ALM reviews your details and replies with a suggested date and a quote.
3
Book
The booking only becomes binding once confirmed in writing by email.
This form is intended for companies only.
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